![]() ![]() And try to help as much as you can like what Keith did. My point is, train your people, specifically in the Refunds Department how to answer phone calls and don't be rude, be polite to the person on the other line. So I ended up calling back the billing department and luckily I spoke with Keith again and he's helpful enough to call the refunds department and they were able to tell him the status of my refund. Write to a lower- to mid-level executive: Keep your email tight and polite. ![]() Switch to email quickly, if you can find an email (which we can). All other severity level issues will be handled during local business hours. 2 On the Billing Serviceswebsite, complete the form and then click Submit. This service provides 24x7 support for severity Level 1 issues, including weekends and public holidays. in partnership with Health Mart, eTrueNorth, and TOPCO Quest Diagnostics. Note: The Billingmenu appears only if the lab supports this feature. Check your local health department and local news for additional testing sites. That’s a waste of your perfectly valuable time. Contact Quest Diagnostics Billing 1 In the menu bar, click Billing > Contact Quest Diagnostics Billing. Call the company, but don’t wait on hold for more than an hour. (And I called just to know how am I suppose to get my refund because I paid using my credit card.) I told her that I spoke with another representative named Keith and he gave me this number, and she said he's in the billing department and there's no Keith in their department. If you need help with Quest Diagnostics, it clearly prefers the phone. I contacted them on 3/29/22 for a refund of 4. Because they usually ask if the caller is the patient, the date of birth and the address. Quest Diagnostics charged my account 3 times for a bill of 2.16 on 1/21/22. Contact the Billing Department at the phone number located on your bill and let them know why you believe it to be inaccurate. I told her that I am calling regarding an invoice number and she told me right away that I am not in the system! She never even ask who or why am I calling. I called the number and the lady (she's lucky I didn't get her name) who answered my call was so rude and not helpful. He was not able to contact the refunds department at first to ask how am I getting my refund so he gave me the number. He said that my insurance already paid my bill and I will be getting a refund because I paid before my insurance paid the bill. The Site is owned and operated by Quest Diagnostics Incorporated (. , I called Quest Diagnostics billing department and I spoke with Keith he was very accommodating and helpful on explaining everything to me. These terms of use apply to your use of our Web site (the Site). ![]()
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